I was able to chat on line to a team member who had assured me it had been despatched the day before. They admit it was never even dispatched but won't do anything unless the sender, Habitat, chases it. Not worth gambling more money on someone coming to inspect it with no guarantee it could be fixed. I therefore can not return the item and can not get a refund?!? Contacted customer service, they had me print a label for return and told me to wait 10 days for a refund. We were told refund would take 3-5 days. We ordered two chairs and they were charged on the day of the purchase. Great customer service. Nowhere in Habitats terms and conditions is it stated that the customer must be able to print a label!I am still not going to own a printer at the end of tier 4 lockdown where I live so how does your suggested delay help in any way. Save yourself a lot of bother and don't buy from Habitat, the customer service is shoddy and frustrating. I called expecting some kind of replacement, recompense or even apology but was disappointed on all fronts. What I find so confusing is why they don't just communicate these things to the customer at any stage rather than leave them in the dark wondering why there's an item missing or if their order will ever ship. £350 for a piece of furniture that lasted just a year. Minimax is the destination retail store for cookware, kitchenware, tabletop and giftware, with a vast range of European and Australian made items guaranteed to excite. But due to lockdown that wasn't possible. Such a poor customer experience overall and weird way to run an ecommerce operation. I explained I have no printer and am isolated in a tier four area and asked could they post me out the returns label so I could complete and have item collected. It arrived on the 28th December I had hoped to be able to use this over Christmas. On tracking my parcel it said the item was not being picked up even though it was packaged appropriately and with the correct label and I would have to contact Habitat. Shop Lights & Accessories. Disgraceful lazy customer service who don’t give a flying hoot. Made with naturally sustainable bamboo fibre, silicone grip and screw-on bamboo sipping lid. Live chat was very helpful (when it popped up after staying on the contact page for a while), I was told the order would be with my courier soon and they would update on when it would be delivered. The overall rating of the company is 1.2 and consumers are mostly dissatisfied.. 6 months later another piece of flimsy plastic broke and another spring gone so it is essentially barely useable. Worst company I’ve encountered. It doesn’t feel like the process or terminology are intended to make things easy or positive for the customer. Finally managed to contact Habitat on twitter after waiting 3 weeks to be told rug out of stock and they would send a refund. Maybe they need to change delivery to 14 working days but even that would be far too long. Disappointing response to snapped dining chair leg. Habitat Retail Ltd, trading as Habitat is a retailer of household furnishings in the United Kingdom.. I regularly checked my account and the status remained at 'ordered' for 2 weeks (and still today after being delivered). Note that this review is more than 6 months old and the company's procedures may have changed considerably since this … Don't miss out and shop today! I’m shocked that in this day and age a company can be so wasteful, not to mention useless in the first place.Thanks habitat. Many thanks, Benjamin. This used to be a great company and has fallen so far from that it's a shame. That's because it turns out it was held in by a very flimsy piece of soft plastic, glue and a staple. Disappointing response to snapped dining chair leg. Don't be fooled by the brand name. Halifax Ref:HAB4751930NX Order #511872069Disgusting and frustrating customer service, I bought a linen fitted sheet along with some other very expensive linen bedding last March. Hi Sinead, I am sorry for the experience you've had. A community where women don't feel isolated. If a printed returns label is absolutely necessary for a Habitat return why is it not included it in the delivery package? Only the latest review will count in the company's TrustScore. Live chat was very helpful (when it popped up after staying on the contact page for a while), I was told the order would be with my courier soon and they would update on when it would be delivered. You are holding onto myself £76 payment in the meantime which appears very unfair apart from the terms and conditions breach. I’m delighted with my purchase and it’s now being used for the last few days of Christmas 2020. Eventually, I got in touch via chat which was very easy and was told it was being despatched that very day. Delivery is convenient and easy and super quick! The only other time I ordered from this range, they also arrived broken (no surprise considering the way they were ‘packed’, i.e dropped into a huge box where they could rattle around freely.) I have spent a fortune at this shop over the years but never again. Hermes frequently sent several notifications that delivery would be attempted but didn't follow through which meant me waiting in needlessly on a few occasions. We had one years use. Absolute shambles. Native floral prints with a dark background setting, this Habitat Collection lunch bag is perfect for carrying your food and drink in style to school or the office. If a customer needs to pay to have a returns label printed your returns process is not free as advertised. However it was suddenly Christmas Eve when I realised I hadn’t received it. 3 were here. We bought a Kota sofabed in late Feb 2019. A free inside look at company reviews and salaries posted anonymously by employees. Find classic and unique homeware designs to suit any lifestyle and personality. I have been waiting 10 days now and nothing. I ordered a sideboard two weeks ago, despite having a delivery date by the courier, nothing came. If a customer is required to own a printer or need to access a printer it wouldn’t be more honest and helpful to include that information in your advertised contract terms and conditions. Maybe my expectations were too optimistic. Habitat is a great brand and one that I trust. The Habitat Range. Homewares Within Habitat's earthy and organic look, there is an array of different decorator pieces on display in room settings to inspire you. We strongly believe in supporting our local Sydney furniture … Incredible a whole 16 days to pick and despatch but I was assured it was on its way! The long delivery time window (12 days) leaves the product more open to damage. Recent recommendations regarding this business are as follows: "Dont deal with them, scammers and liers", … Fabricante de diseño desde 1964, Habitat ofrece más de 1000 referencias de muebles y de sofás para un interior contemporáneo. Go elsewhere, make sure you have more than a years guarantee which any decent company who believes in their products would provide. Free Delivery Over £50 On Selected Orders. They have emailed me a returns label yet I have no way whatsoever to print! After 3 weeks they did not arrive and we were told they had been lost and were now out of stock. The only other time I ordered from this range, they also arrived broken (no surprise considering the way they were ‘packed’, i.e dropped into a huge box where they could rattle around freely.) 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